Shein Canada
Shein Canada Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein Canada has a 1.9 star rating from 2,227 reviews; most consumers are dissatisfied and only 7% would likely recommend.
Key Takeaways for Future Customers
- Expect low prices but frequent issues reported in Shein Canada reviews.
- Be prepared for lengthy returns and slow refunds when using this online retailer.
- Plan for limited reachable customer service and possible account or delivery complications.
Negative Feedback / Risk Areas
- Recurring customer complaints cite poor customer service and unresolved refund or return requests.
- Many reports of missing or marked-delivered packages and account access problems.
Positive Feedback
Customers note items are cheap and affordable with generally medium price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Shein Canada has a 1.9 star rating from 2,227 reviews; most consumers are dissatisfied and only 7% would likely recommend.
Key Takeaways for Future Customers
- Expect low prices but frequent issues reported in Shein Canada reviews.
- Be prepared for lengthy returns and slow refunds when using this online retailer.
- Plan for limited reachable customer service and possible account or delivery complications.
Negative Feedback / Risk Areas
- Recurring customer complaints cite poor customer service and unresolved refund or return requests.
- Many reports of missing or marked-delivered packages and account access problems.
Positive Feedback
Customers note items are cheap and affordable with generally medium price level.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Merritt, British Columbia
Received package but they sent medium and I ordered large leggings
I bought 3things but leggings they sent were medium I ordered large so they can send me large or how do I return
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mississauga, Ontario
- - Product does not match description; material is cheap and itchy.
- - No confirmation after contacting numbers; I want a full refund.
I am in complete disgust with your customer service and your fake product. To start, the product does not match the description at all.
The material is beyond cheap; I wouldn't even use it to clean my house. I have contacted many numbers associated with your poorly made business, yet no confirmation. Words fail to describe how infuriated and disappointed I am with my order. Your incompetence has caused me to regret ever downloading SHEIN.
Your product is unbearably cheap and itchy against my skin; I could go dumpster diving and find materials of higher quality. I want to return it and get a complete refund! This product was not worth my money at all; I hope this company reflects on their wrongdoings.
It is safe to say I will never order another clothing item from this app; I have gotten scammed by this company. I am definitely not the first dissatisfied customer, and I know I'm probably not the last.
- There are no pros
- Poor customer service
- Cheap clothing poor customer service
- Poor communication for returns
Preferred solution: Full refund
User's recommendation: Do not even think about buying this product, you will be extremely dissatisfied with the results.The description is completely different from the result of ordering from this company. Do not trust the other reviews, the consumers are just as incompetent as the deliverers. I am beyond disappointed with my product, and unless you have eyes, I guarantee you will too.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sainte-Marie, Quebec
Resolved: Return items for someone else
- - Cannot reach customer service after days of trying.
- - There is no guidance on returns for items that don't fit for someone else.
After several attempts I finally resolved this by myself. No help from customer service at shein .
I called Shein customer service , no one answering the phone or the phone was busy all the time,no one offered to help and on the chat service wanted to charge me 68 dollars to get an answer from them so I had to cancel my credit card so would not get charged,very annoying. All I wanted was a code to return..Anyway I had to drive 45 minutes away from my place to finally get to a place that possibly could return these items to Shein but surprise nobody was there.
very difficult to get in contact with customer service when we call either no answer or the line busy....wanted to talk to someone about returning items for someone else but never got anybody to help
The service is very poor concerning this issue. I want to return items that don't fit for someone else because she can't do it with her phone, but nobody can tell me how to proceed.
- No one to speak to so the issue can be resolved
Preferred solution: Full refund
Clarenceville, Quebec
Resolved: Returning merchanduse
Waiting for information to return policy says to return in original box and tags.. item came in a bag with no tags .. kf i return as such will i be refunded???
Preferred solution: Full refund
User's recommendation: Mediocure
Winnipeg, Manitoba
SHEIN Hours of false texts with no resolve.
- - Help took hours, even days.
- - I entered a contest; they couldn't help.
- - I haven't received anything; I think it's a scam.
Its taking me hours to get them to help me days even. I took part in a contest and they said sorry we cant help you.
I think its a scam.
Well, I know its a scam cause I havent received anything if you do enter flash grab you can choose your prizes, but dont think youre actually gonna get them. You cant enter the contest unless you purchase something, but you cant return it if you enter the contest so please dont be disappointed if you dont get anything.
User's recommendation: Don’t buy from SHEIN there’s too many texts to put on here. I’d say there was at least 30 to 50 and after all that they said sorry we couldn’t solve your problem.
Squamish, British Columbia
Unauthorized use of the account
- - I believe my account has been hacked and I want PayPal information removed.
- - Please contact me at 604-902-****; the 204 number voicemail is full.
I believe my account has been hacked and I want to take my PayPal payment information off of my account please. Someone please contact me directly at 604-902-****.
I tried to call the 204 phone number, but I was not able to leave a message. It said that messages were full.
- Price
- People hacking your account
Preferred solution: Full refund
Ottawa, Ontario
I found the Phone stand is broken that i ordered when i recieved
Hello, I received my parcel today, but the phone holder is broken. I would like a replacement or refund.
Duncan, British Columbia
To talk to a human
I need to talk to a human. Nothing on your website is working. I want to return my last order today!
- Not a great experience
Preferred solution: Full refund
Etobicoke, Ontario
Wrong size of boots for my 12 years old daughter
Hi, my name is Comfort, and I ordered boots for my 12-year-old daughter. When the package came, it was the wrong size. Can I please have a refund and get the correct size?
User's recommendation: Tiktok
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy refund not completed
SHEIN refunded money less than my credit payment because they did not refund one of my items for no reason, even though I returned it without any problem.
- I uploaded the pictures of the item and the amount that i payed it
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lanoraie, Quebec
Demande de remboursement pour commande non reçu
- - Quatrième ticket de demande de remboursement.
- - Le colis livré mais non reçu.
- - Résolu: commande en contre-remboursement livrée avec signature.
Bonjour, j'en suis rendu à mon quatrième ticket de demande de remboursement. Mon colis n'a pas été livré à la bonne adresse, je ne connais pas la maison qui est sur la photo de la preuve de livraison. J'exige un remboursement. Voici les réponses de mes tickets, il serait maintenant temps de régler mon remboursement.
Remboursement non reçu
GSH1Q734W00M1JF
Chat Live GAZTKWJK1M7ETQE
Le colis entier livré mais non reçu
Ordre de travail GAWLOWGRU7E8YS3
GSH1Q734W00M1JF
04 déc. 2025 06 déc. 2025
Résolu
Commande en contre-remboursement livrée avec signature
- Aucun
- Service a la clientele
Preferred solution: Full refund
User's recommendation: soyez prudents, car cela fait plus d'un mois que je demande un remboursement pour colis non reçu. Shein et UniUni me font toujours la même réponse sans donner suite.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamage product
I just received my items, but one of the necklace sets is broken into pieces. I need my necklace because I bought it for an occasion.
Preferred solution: Deliver product or service ordered
User's recommendation: I need my necklace
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSHEIN Ignoring My Stolen Package Despite Video Proof
- - Two videos show the package stolen after delivery.
- - No refund or replacement; copy-paste replies and delays.
- - Planning a chargeback.
I provided SHEIN with two crystal-clear videos showing my package was stolen immediately after delivery. Instead of taking responsibility, theyve bombarded me with copy-paste, time-wasting replies that go absolutely nowhere.
No refund. No replacement. Just delays, deflection, and manipulation.
This isnt just bad customer service its disrespectful and dishonest.
Theyre blatantly ignoring a loyal customer with solid evidence.
Im filing a chargeback through my bank and reporting this to Canadian consumer protection agencies. Dont trust this company if anything goes wrong, youre on your own.
- Terrible customer service
- Robotic replies
- No refund or replacement policy
Preferred solution: Full refund
User's recommendation: Avoid SHEIN unless you’re ready to lose your money. If something goes wrong — even with clear video proof — they will ignore you, send manipulative copy-paste replies, and refuse to take any responsibility. Their customer service is a joke. This company does not care about customers. Spend your money elsewhere with a brand that actually stands behind its products and deliveries.
How is it Sheins fault that your package was stolen??? They sent it out, the carrier delivered it?? How you think it’s SHEIN issues is beyond me???
Brampton, Ontario
Exchange the shoes
Account
Shoes are small for me. I want to exchange them or I need a refund for them.
Please help me; I don't need these shoes. Please give me a refund, otherwise exchange these shoes.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn’t receive my package
I didn't receive my package. I saw the picture that it is delivered, but I couldn't find my package.
I asked all the family members and the neighbors. Nobody found my package.
Preferred solution: Full refund
User's recommendation: I need you return my money back to my original payment
Etobicoke, Ontario
I ordered a boots for my daughter and it's the wrong size
I ordered boots for my daughter and it's the wrong size. My daughter is 12 years old, so please can I get a refund?
User's recommendation: Tiktok
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I can't agree more. The quality is unacceptable and misrepresented.
I want my account reimbursed and will be calling the BBB better business bureau. I need a person to call me ASAP to get this mess cleaned up l Bergeron