Contact Shein Canada Customer Service
Shein Canada Phone Numbers and Emails
Toll-Free Number:
-
(888) 851-9181
Shein Canada Emails:
How to Contact Shein Canada?
Most Popular Number:
| Total calls: 37 116 | Issues resolved: 1 219 | Last call: May 19, 2025 |
Shein Canada Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shein Canada Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shein Canada is 8888519181. 25% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 19 seconds.
Be prepared for the call as Shein Canada may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Shein Canada Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Shein Canada is 8888519181. 25% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 19 seconds.
Be prepared for the call as Shein Canada may ask you for the following information to identify you as a customer: first and last name, email or order id or tracking no.
People call Shein Canada mainly because of return/ replace, request for information, shipping and delivery.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Shein Canada is service@shein.com. 85% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Shein Canada Website:
Shein Canada Help Center:
Corporate Office Address:
Other Info (opening hours):
Live Chat Hours: 9:00am - 3:00am (+1D)
Other Locations:
Roadget Business Pte. Ltd.
12 Marina Blvd., #15-01, Marina Bay Financial Centre
Singapore, 018982 Singapore
SHEIN Privacy Office
757 S. Alameda St., Ste 220
Los Angeles, CA 90021
United States
Shein Canada Customer Service Reviews
I filled out all the required air is then the phone number said it was the wrong phone number. Ive had my phone number for at least two decades.
I have returned the wrong item and I really would like my credit. I wouldve loved to speak with somebody and explain what I did..
Im not too computer friendly. It would be nice to have someone to speak with and explain everything, overall I really like buying through SHEIN.
How Good is Shein Canada's Customer Service?
Summary of Shein Canada Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein Canada?
Shipping and Delivery Question:
- “Lost package”
- “Hasten Delivery of my order”
- “I did not receive my order. It was delivered to a wrong address. What can I do”
Return/ Replace Question:
- “Return non returnable items that are defective”
- “Need to correct sizes in my order before it's shipped”
- “Return item issue”
Request for Information Question:
- “I need information on a return”
- “Question to clarify return policy”
- “Need help with returning items”
Refund Question:
- “Refund Not Received - Order from March 30,2025”
- “Refund”
- “Refund request return label”
Payments and Charges Question:
- “Charging for refund”
- “Fraudulent Credit card use”
- “Wrong billing”
Product/ Service Question:
- “Got dirty product”
- “Damaged item”
- “Good afternoon, I am calling.I bought a purchase that I have made yesterday and it was put on hold.I would like to know the reason why thank you”
Activation/ Cancellation Question:
- “I ordered three dressed by mistake. I wanna cancel Two.”
- “I want to cancel an item which I added to my order by mistake”
- “Want to make sure that my April 30th 2025 order is canceled”
Account Question:
- “I wanted to know why sheintake money from my account 112.70 and I did not order anything from shein”
- “My account is suspended not sure why”
- “Account suspended”
Cards Question:
- “Because when I try and add my card to SHEIN it won’t work at all”
- “Gift card not receive”
- “Someone used my card need my refund back”
Staff Question:
- “Service complaint”
- “My staff that i order are not come”
- “Customer service”
Website/ Application Question:
- “Quand je viens pour placer ma commande vous mentionnez que vu la grève des postes vous ne livrer plus à cette adresse mais la grève des poste est terminée il faudrait corriger votre site bien vouloir me répondre en français merci”
- “Website would not let me cancel order now I am being sent double orders”
- “I cant use the app and iam stressed and in a big problem please help”
Employment Question:
- “Job”
- “Payroll”
Other Question:
- “I don’t receive my order”
- “Wrong shiping address”
- “My order is missing”
Compare Shein Canada Customer Service To
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