Contact Shein Canada Customer Service
How to Reach a Person at Shein Canada
Verified Contact Information
Toll-Free Number:
-
1-888-851-9181IVR / Automated System Only (No Human Option)
Customer Service:
-
+1 204 558 1104This number is currently not in service
-
+3 531 203 0742
Headquarters:
-
+659 665 4077
Shein Canada Emails:
Business Customer Service
Cooperation, Fashion Blogger
Customer Service
App Support
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Shein Canada Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Shein Canada Phone Number
1 (888) 851-9181
Average Hold Time
More than 30 min
Average Calls duration
19 seconds
Most Popular Shein Canada Email Address
service@shein.com
Shein Canada Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
Call Volume by Day
View full overview ›
Shein Canada Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Shein Canada Phone Number | 1 (888) 851-9181 |
| Average Hold Time | More than 30 min |
| Average Calls duration | 19 seconds |
| Most Popular Shein Canada Email Address | service@shein.com |
| Shein Canada Live Agent Availability | 25% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Shein Canada Customer Service Rating | 2.8 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 84% phone, 16% email |
| Common Reasons for Contact | Return/ replace, request for information, shipping and delivery |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Shein Canada | First and last name, email or order id or tracking number |
Call Volume by Day
How to Contact Shein Canada?
Most Popular Number:
(888) 851-9181
IVR / Automated System Only (No Human Option)
| Total calls: 39 432 | Issues resolved: 1 381 | Last call: Apr 10, 2026 |
Contact Information
Shein Canada Website:
Shein Canada Help Center:
Corporate Office Address:
SHEIN Distribution Canada Limited
10 Canfield Dr.
Markham,
Ontario
L3S 3J1
Canada
Other Info (opening hours):
Live Chat Hours: 9:00am - 3:00am (+1D)
Other Locations:
Roadget Business Pte. Ltd.
12 Marina Blvd., #15-01, Marina Bay Financial Centre
Singapore, 018982 Singapore
SHEIN Privacy Office
757 S. Alameda St., Ste 220
Los Angeles, CA 90021
United States
General Store
10 Canfield Dr, Markham, ON L3S 3J1, Canada
Summary of Shein Canada Customer Service Calls
40.2K
TOTAL
CALLS
CALLS
00:19
AVG CALL
DURATION
DURATION
8%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Shein Canada?
Shipping and Delivery Question:
- “Package not arrived”
- “I have not received a package”
- “Missing parcel”
Return/ Replace Question:
- “My they missed up with my return”
- “I returned my item but my money not return yet.”
- “I return my item but my money not return”
Request for Information Question:
- “Informations”
- “Help to return items”
- “Trying to check out with 500 dollar pre paid master card Just loaded the card yesterday but it says it failed .What am I doing wrong?Order is 497 There are sufficient funds”
Refund Question:
- “Refund”
- “Refund issues”
- “I want to be refunded”
Payments and Charges Question:
- “Transactions frauduleuse”
- “I didn't any orders but you charged $169 to my card”
- “After I paid shein is asking me for verification”
Product/ Service Question:
- “To understand the promotions I'm receiving because it never seems to work out”
- “To buy a phone case.”
- “To place a call to buy a phone case.”
Activation/ Cancellation Question:
- “Hello, I’m really unhappy with my order. You cancelled items without asking me, even though I already paid. I urgently need that item. Why wasn’t I given the option to ship separately? I want a solution: - Either reorder the item at the same pric”
- “Want to cancel an order”
- “Cancel an order”
Account Question:
- “Account is temporarily frozen”
- “Why you guys tack money from my account”
- “Mu account temporary freeze”
Cards Question:
- “One person payed with my card credit”
- “My gift card hasn’t came in”
- “Didnt recieve digital gift card money came out of my bamk992”
Staff Question:
- “Why does the customer service Canada not answer phone calls keeps saying busy then when it does ring it says your call did not go through? I’m not paying someone to chat on line with. You show an advertisement of $9.99 not doing that. Trying to pay”
- “Bonjour j ai passé une commande je ne l ai pas reçu ça se dis qu il était livré et même signe vois m avez demander une preuve j ai envoyer ma signature pour comparer avec celle qui était signé je suis vraiment déçu par votre service”
- “Customer service”
Website/ Application Question:
- “J'ai un article dans ma commande qui est tres grand mais dans le site on me dit non eligilble pour le retour parce qu'il est en oromotion”
- “The app it the wrong addrsss for my express shipment”
- “Website flaw I am going to mention”
Employment Question:
- “Job”
- “Payroll”
Other Question:
- “J’ai pas reçu ma commande”
- “Je ne trouve pas ma commande”
- “Retour et remboursement”
Compare Shein Canada Customer Service To
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Shein Canada